So, Here are a few factor’s I have found which i will Be aware below, and take into consideration it my very own instructional venting because they do not serve the customer properly whatsoever with regard to this:
I'm so amazed by Tracy Miller within the reservations Office. I accidentally booked a flight to the wrong place and was freaking out, and she or he labored with me to don't just get me to the correct destination but will also uncovered the same selling price.
I have flown your airline two instances in the last twelve weeks and experienced a single man that works for me to fly last 7 days over a non stop flight you fellas can’t even get a non stop flight promptly.
This was totally unfair to me- I paid to get a seat and obtained 1/2 seat, I paid out additional for “more place” and got no room. This was a really not comfortable working experience for me.
The entire opposite is your personnel Liibide (sorry I didn’t obtain the spelling of his name). I hesitate to contact him a Buyer Service Rep. He did help me with some problems I had on my outgoing flight but basically was of no help in anyway with my return flight.
all to often, administration is contacted when things go wrong…this isn't a kind of letters…..I'm getting in contact with american Airways client service because of an excellent flight attendant named MARITA LORDI (FA #nine
She was good and I hope she is to the flight future spet when I am likely back to St Thomas Many thanks Mike
I will say she(AA) observed a later on flight for me on A further airline,which I so appreciated,but she absolutely could have a great deal more nice in dealing with me.
I'm a 100 percent disabled veteran who has saved her cash for about sixteen months spending inside a family vacation club to go on a cruise from PR spherical trip towards the Caribbean with my son who I wont be viewing for a very long time as a consequence of a work he decided to choose. I purchased a plane reservation when US Airways was in organization but an individual in the corporate set it as much as just take my flights also to steal my money. They switched it out to American Airlines Nevertheless they modified the 6 digit report locator three times. It should not have improved but only twice and they moved it from NYC to PHL. They did this for the reason that the one that ruined my cruise is from PHL. Bronwyn Westraad is supposedly an staff of Disney Cruise Line and she or he provides a cellphone. She lied to Everybody and said that I experienced a conversation together with her. I just told her on voice mail to phone me because another person claimed they ended up cancelling my cruise. they gave no rationale. I'm 55 years old and I have a set earnings. They canceled my cruise without having a reason. They didn’t like that I mentioned that it absolutely was too harmful to attempt to attain Grenada on 1/twelve leaving on one/10 which you must drop by rapidly so you cant do it Hence the captain checked out the mapping I Collect given that they click here for info changed the itinerary so which the ship goes to Barbados to start with and after that to Grenada.
Member. I offered to buy the seats for the reason that I applied nearly all of my miles on this family vacation. I don’t have an understanding of each and every time I fly American I've issues’s.
I needed to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to a great deal of trouble to locate me One more flight and to reroute my luggage. Gary was nice and helpful and relaxed, and I really appreciated how difficult he worked to help me.
Just two weeks back I had a flight from albany The big apple to turtle Seashore with prevent in Charlotte we landed 1 hour twenty minutes later we hook up on the terminal I had two hrs lay about I run from a single close to one other to my gate the plane continues to be connected but the individual reported I needed to drop by clients service they notify me there isnt any rooms nascar is in town had to camp out I the airport until morning she explained they need to have delayed that flight food stuff courts are closed I still experienced the perfect time to get on but she walked away I don’t Feel I'll fly American anymore we nevertheless experienced time
Once in a while you find someone who really do The work They are really paid to perform. I don't just uncovered 1 , I found many at American Airlines .Though touring 01/25/sixteen from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo stick with it with the gate, I wasn't permitted off the airplane to retrieve it because the door was shut as well as the jetway eliminated.
reserving reference MKFCFC I am addressing this letter for you to specific my dissatisfaction regarding your services with regards to the flights referred to higher than.